Voice and Fax Communication
Food bite operate several outlets serving both walk in and business
customers over the phone.
A lot of their time was tied up answering calls and reading the menu
out over the phone, as quite often it was updated on a weekly basis, they
often received complaints that their lines were busy and customers were
unable to get through.
Food bite wanted to target a new business district in Manchester but
were too far to walking distance, they needed to allow businesses to order
quicker, efficient and within the comfort of their office and without
tieing up food bites phone if they are to complete with the other closer
food outlets, plus automate as much as possible leaving the shop staff to
prepare food and complete orders.
Mohammad Patel Owner said, I contacted Crosby and were offered a
complete website and webfax solution. Running from a bespoke website,
customers can now browse the menu and order anything they wish on-line
all in the comfort of their office, they just press send and that it,
they don't have to worry about it.
Within seconds my fax machine starts ringing and the order comes through
complete with payment details, production has gone up 10 fold with our new
system and were completing with the other food outlets closer tot he businesses
were targeting.
If you would like more details about this solution, please contact
us on 0845 200 6000.
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