West Cost Call Centres Case Study - Crosby Directory Enquires 118 502
West Cost Call Centers are a small business located in the centre of
Liverpool. They operate a call centre for order fulfilment on behalf of
a lot of companies and regularly use directory enquires to locate numbers
and services throughout the UK. In their line of business staff turn over
is high and quite often new staff use the call completion facility that
many providers offer and subsequently run up high bills.
Tom Stableforth, Owner said, We've used Crosby directly enquires for
over 3 months since they came to us with a fresh new approach, we used to
use 118 118 and just regarded all directory enquires service providers as
the same, all over priced and ready to ripp you off when your not looking,
most of the time your call is shipped off to an India call centre who
cannot understand you anyhow.
As a small business and employing a number of staff, keeping costs low
are important, even more important is knowing that your staff are not
racking up huge bills with call completion, its the service that 118 118,
BT's 118 500 and other services offer whereby they will connect you
through to the number they give you which I must admit is handy, however
if you accept to be put through, you get charged at the same rate that
you called the 118 service, anything upto £1.50 a minute!
I've been stung by this a few times and my staff have racked up
huge bills talking to people at a much higher rate.
I've now barred all 118 services apart from Crosby's 118 502 from my
telephone system, I find Crosby's service well priced, good valve for
money, and best of all I don't have to worry that my staff will clock
up huge bills with call completion as they simply don't offer it due to
the bad publicity. I know each time what its going to cost me and its
clear, I also know that when they answer we'll speak to someone local,
within Liverpool, here on my doorstep who is friendly and helpful.
Since using Crosby's 118 service, my option has now changed, I see
Crosby is making a difference, I would urge many other businesses to
look closer at Crosby's offering against their current provider.
Tom stableforth
West Cost Call Centers.
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