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About our privacy policy.
Crosby "Crosby" is
committed to providing users with an internet experience that
respects their privacy. We adhere strictly to the requirements
of the UK Data Protection Act 1998. The purpose of this statement
is to explain to you how we may use your personal information. By
registering as a user of the services provided by Crosby or any of its subsidiaries and by using the Crosby.co.uk web
site generally you agree to this use.
What information will you hold about me?
Information that we currently collect is as follows;
- Web usage information to develop and improve
our website
- Name, address, e-mail and telephone number
- Other data, from time to time, to help us provide
you with improved products and services
- In order that we can monitor and improve the site,
we may gather certain information about you when you use it,
including details of your domain name and IP address, operating
system, browser version, cookie details and the website that you
visited prior to accessing our site.
How will you use the information that you collect?
We use this information to help us better understand your
requirements. The main uses of the data are:
- To process your service requests
- To enable us to review, develop and improve the products,
services, and information we show you online.
- To occasionally carry out market research.
- To send you details of products and services that we think
will be of interest to you. If you do not wish to receive such
information, please ensure you complete the relevant box provided
when contacting us via email from the web site or click on the
'unsubscribe' link contained within such emails received from
us.
Will you disclose information about me to third parties?
We may provide information about you as follows:
To employees and agents of Crosby to administer any accounts,
products and services provided to you by Crosby now or in the
future.
To Crosby subsidiary companies, whose products and services may
be of interest to you.
We may use aggregate information and statistics for the purposes
of monitoring web site usage in order to help us develop the web
site and our service and may provide such aggregate information
to third parties. These statistics will not include information
that can be used to identify any individual.
How do you protect my data?
Any information sent to us is encrypted (scrambled) using Secure
Socket Layer (SSL) technology. This is industry standard encryption
technology that protects your data whilst being sent over the
internet from being intercepted and misused by third parties.
When it reaches us, we then encrypt the content and store it on
a secure server so that it can only be read by authorised
personnel.
You use cookies but what exactly are they?
Cookies are small pieces of information stored by your
internet browser on to your computer's hard drive. Like most
website providers, Crosby uses cookies to enable us to make a
link between you and the information you have provided to our web
site and therefore provide you with personalised content so that we
can give you a better experience when you return. Most web browsers
automatically accept cookies, although you can choose not to. If you
disable cookies from your browser you will not be able to create a
shopping basket or place an order on this site.
Can I have access to the information that you hold on me?
Upon payment of a small administrative fee you are entitled to a
copy of all information held by Crosby or
any of its subsidiaries about you. Any incorrect information will
be amended. If you are concerned that any of the information we
hold on you is incorrect, or would like a copy of the information,
please write to the Customer Service address appearing on your
bill.
What happens if I use a link from this site to another site?
Please be aware that our site may provide access to other
web sites by linking to them. We are not responsible for the
data policies, content or security of these linked web sites.
How do I contact you?
- Existing Crosby Customers
Please complete the web form below that allows you to
report faults, register billing enquiries, send in complaints,
make a change to service or raise a general enquiry. Or call
us on 0845 200 6000.
- New to Crosby.
Please complete the web form on the contacts and select the
products and services that you are interested in. Or call us on
0800 038 6000 if you would like information on any of our
products or services.
Site Feedback
If you have any feedback on the site please email us
using the website feedback form
Webmaster
If you have a fault to report or any technical concerns
regarding this site, please contact our Webmaster.
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