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FAQ
Do I need to buy any hardware or tamper with our existing phone lines/setup?
No, the text service simply calls your existing number and puts the call
through, just as if they had called directly. Think of it as an operator
connected call with BT for example, its really the same setup but
automated. The only change at your end which is optional is you'll
need a connection to the internet to login to our website if you want
to use the reporting tool. Most PC's are now internet
enabled anyhow.
Who's calling who and who's phone bill does it appear on?
Although your respondents/customers perception is that your calling
them, we are actually calling both parties and connecting them
together as a single call, Crosby remain totally transparent.
We are simply a "middle man" connecting two people together at the
same time upon a request by text message. As we are calling both
parties and operating the facilities to do so, we charge you a fee on a
per minute basis as described. This fee will be invoiced to you every
month as charges from Crosby to you. The person who texted you for a
callback won't be billed for that call and we are ringing them
and you.
How do I stop abuse or reject regular callers?
Use the web interface to add their number to the ban list on the reporting
tool we give you, set an expiry time and that's it!, everytime they text
in, we won't even bother to ring them back and you won't be charged, their
text will be ignored until the expiry time is reached.
Does the person texing us occur any charges?
Only the cost of 1 standard text message, just as if they had text a
friend on another mobile phone and this is charged by their mobile phone
provider as usual. They are not charged anything else.
What if they are out of credit, do it still work?
Yes as they must of had enough credit to text a call back otherwise we
would of not received their request. As we are calling them and therefore
paying for the call charges, it will still work as usual.
What if they lose signal on their phone, will your system deal with this?
Yes, as Crosby have direct connections to all 6 UK operators, one of the
benefits of this is the low level communication and the detection of such
an event. If the caller suffered loss of signal,we would call them back
again, just as before.
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© 2005 Crosby
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