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SStored data is an integral part of IVR and accessing/controlling it has
to be correct long before your system goes live. Again, being the designers
of our software we can create a connection into your database that has to
be cost effective for both parties and deliver fast reliable access for
every call.
Connection
Connection to our databases can be made in many ways. Generally
we can connect to any ODBC data source like Access, SQL Server, Oracle
etc. This includes things like mainframes other large computer suites.
If you don't support a connection to your database then we can write a
custom solution.
Connecting to Your Databases
Some of our customers have data housed at their end so we have to
connect to their database to access the information. This can be done
by leased line, radio (microwave), GSM/PCM Direct Connection, Frame
Relay or satellite depending on the bandwidth required and the total
amount of transactions requested per hour.
Tables and Maintenance
If you are hosting your data on your site and we are going to connect
then we offer a consultation service to help you design your database
layout. This way we can both work together on the structure of the
database that can optimise performance and data storage so it works
well with both our systems.
Interfaces
With most IVR applications we write a GUI (graphical user interface)
which is needed somewhere along the line. If we are housing the data on our
servers or even just connecting we can write a web or application based
interface to suit.
If you need to create a custom solution or would just like to speak
to us then please contact us.
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