Premium Rate FAQ
We are often asked common questions about premium rate numbers and
services. Please look below for our most frequently asked questions.
If you would like us to add something to this section please contact us.
How does a premium rate number actuality work ?
A premium rate number is like a freephone or personal number it simply
rings onto a new or existing line or whatever your choice as long as it
is a landline in the UK. When the number is called the caller pays a
high price to call this line. All new premium rate numbers now start
with 09.
How do I get paid and how often?
You will be paid by cheque or by BACS/ CHAPS transfer on the 25th of
every month. You will receive your billing information on the 1st.
What if the other people calling don't pay their phone bill, do
I still get paid?
In most cases you will get paid unless there has been a complaint made
against your service. If someone does make a complaint against your
service you will be contacted by ICSTIS to resolve the matter. For more
info on the ICSTIS please see our comms guru.
How do I find out where my callers are calling from?
We will provide you free of charge, access to our website were you can
look up many details of every call to your service. Please see our
on-line statistics section.
If a caller pays £1.00 per min why I am I only
getting £0.68p?
A small cut out of the total revenue received is paid directly to the
network operator to pay for their services Then there is tax, then a very
small portion paid to ICSTIS who regulate the premium rate market.
How can I find out how much I have earned without waiting till the end of the month?
You can telephone us at anytime to check the revenue on any of your
services and numbers or simply logon to the on-line statistics and
check your revenue.
Does my revenue share need to reach a certain amount before my
cheque can be sent?
We currently have a threshold of £50.00 which has to be meet before
anything is paid out. Don't worry if you don't make it the first month
it just gets rolled over to the next without losing anything.
Can I keep my number for life?
As long as you pay all charges and rentals for your number(s) and
don't have any complaints made about you there is no reason why you
could not keep this number for life.
Can my Premium Rate Number be rung from mobiles and internationally?
Your premium rate number can be called from anywhere in the UK and from
any mobile phone as long as there is not a bar in place. Some mobiles
have premium rate barring activated and require additional credit checks
to lift these bars. Schools, public houses and other pubic/government
organisations usually also have these numbers barred for obvious reasons.
Your number cannot be called internationally at the moment.
Can I have more than 1 premium rate number ringing on my service ?
You can have as many as you like all ringing on the same service or set
of lines. Most people buy a block of say ten numbers so each one of these
numbers can be placed in separate advertisements thought the UK which means
you can monitor the response from each publication. At the end of
the month you will receive a statement telling you how much you have
earned of each individual number.
Is my service upgradeable if I find lots of people using it ?
Yes your service is upgradeable at anytime you wish. If you think your
lines are getting busy then calls us to upgrade although provided free of
charge with all systems is a call monitoring system which allows an alarm
to be activated on result of heavy traffic which means we would contact
you if this was to happen. If upgrading sounds expensive take a look at
using our IVR System instead.
I have an idea for a premium rate service which has not been
used anywhere before can you set this up for me?
Our engineers have a wide range of systems and software at their disposal
so almost anything is possible just contact us for further information
Will my greetings be recorded professionally like other systems I
have heard ?
Your greetings can either be recorded by yourself or for an extra fee we
can provide you with professional greetings from a script you provide.
Can you ring premium rate numbers from payphones ?
Yes but it not advisable as payphone provides add a additional charge for
ringing premium rate numbers and most private payphone owners bar premium
rate numbers.
If a caller is on for under a min do I still get my full revenue ?
Calls to a premium rate number are charged by the second which means you
will only receive a percentage of the revenue according the amount of time
the caller has been connected. As soon as they reach a minute you will
receive your full minute. If its a single drop number then soon as the
call is connected you receive your full revenue regardless of the time
connected.
What are the rules and regulations on these numbers ?
Please visit our comms guru before you connect any numbers or call
the ICSTIS which is the regulating body for these type of numbers.
Can I request a cheque to be sent in a different name than the
premium rate number is subscribed in?
Yes just contact us as this can be changed free of charge at anytime.
What if I want to provide a premium rate service on my own and
run it myself, i.e., allow people to connect numbers through me?
No problem why not become a registered dealer of Crosby.
I like the idea of using your IVR system which will allow me to take an unlimited amount of telephone calls without having my own equipment and only costing me per min but how reliable is this system to use and what would happen if this went down?
Crosby network is based on Nokia DX220 public exchange
switches. These have proved to be one of the best combination of features
and cost available today, allowing us to pass considerable savings to our
customers, but without compromising service levels or quality.
Our new Network Management Center at our head office in Merseyside is
manned 24 hours a day, 365 days a year and provides total coverage of all
services for all customers. This means that when a fault is identified,
remedial action can be taken and often, the first a customer knows of a
problem is when we contact them to advise them that it has been
rectified.
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